Terms & Policies

RESERVATION POLICIES:

We currently accept reservations by phone, text or email. Text is easiest. We may ask for a credit card to reserve your spot and to support our cancellation policy. For the most part “we” are a one-man show, so if you end up at our voicemail, I’ll call you back ASAP.

PAYMENT

Check or cash is preferred though we accept credit/debit/HSA. Payments are due at the time of service and if using a stored credit card, will be made within 24hrs.

CANCELLATION POLICY:

We understand “life happens” and you may need to cancel. From time to time we ourselves may ask for schedule changes to accommodate other clients, illness or weather issues. That being said, we are a small business and late cancellations not only affect our bottom line, they are also unfair to clients waiting to schedule. Please give us 24hrs notice prior to cancellation. We reserve the right to charge for late cancellations. The late cancellation fee is equal to the cost of the session. We will do our best to be fair and understanding and hope you will too. 

CHECK-IN:

When possible, initial intake forms may me available prior to a session via Onpatient, an online patient portal. You will be invited to this portal once you’ve shared your name, date of birth, phone number and email.

FACILITIES:

TLPT is a second floor office with two entrance doors. One by Performance gym has stairs only. The other by High Fives has stairs and an elevator. Restrooms are just around the corner from our office door. Our small gymspace has rubber flooring and a sink. We have three treatment rooms, one of which also has a sink. Parking can be crowded due to the many local business.

MEDICAL CONCERNS:

If you have any medical issues of concern, please let us know. We are most concerned with life threatening conditions, however, need to know relevant health information to safely proceed with some of our treatments, regardless of severity. In some cases, laser and LED are contraindicated for people with active cancer, particularly if these treatments are applied over cancer cells.